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GET
Conversation Reporting Events

Authorizations

api_access_token
string
header
required

Token de usuario. Envía el valor en el header api_access_token. Lo obtienes en el perfil (GET /api/v1/profile) o al regenerarlo.

Path Parameters

account_id
integer
required

The numeric ID of the account

conversation_id
integer
required

The numeric ID of the conversation

Response

Success

id
number

ID of the reporting event

name
string

Name of the event (e.g., first_response, resolution, reply_time)

value
number<double>

Value of the metric in seconds

value_in_business_hours
number<double>

Value of the metric in seconds, calculated only for business hours

event_start_time
string<date-time>

The timestamp when the event started

event_end_time
string<date-time>

The timestamp when the event ended

account_id
number

ID of the account

conversation_id
number | null

ID of the conversation

inbox_id
number | null

ID of the inbox

user_id
number | null

ID of the user/agent

created_at
string<date-time>

The timestamp when the reporting event was created

updated_at
string<date-time>

The timestamp when the reporting event was last updated