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GET
Conversation Details

Authorizations

api_access_token
string
header
required

Token de usuario. Envía el valor en el header api_access_token. Lo obtienes en el perfil (GET /api/v1/profile) o al regenerarlo.

Path Parameters

account_id
integer
required

The numeric ID of the account

conversation_id
integer
required

The numeric ID of the conversation

Response

Success

id
number

ID of the conversation

messages
object[]
account_id
number

Account Id

uuid
string

UUID of the conversation

additional_attributes
object

The object containing additional attributes related to the conversation

agent_last_seen_at
number

The last activity at of the agent

assignee_last_seen_at
number

The last activity at of the assignee

can_reply
boolean

Whether the conversation can be replied to

contact_last_seen_at
number

The last activity at of the contact

custom_attributes
object

The object to save custom attributes for conversation, accepts custom attributes key and value

inbox_id
number

ID of the inbox

labels
string[]

The labels of the conversation

muted
boolean

Whether the conversation is muted

snoozed_until
number

The time at which the conversation will be unmuted

status
enum<string>

The status of the conversation

Available options:
open,
resolved,
pending
created_at
number

The time at which conversation was created

updated_at
number

The time at which conversation was updated

timestamp
string

The time at which conversation was created

first_reply_created_at
number

The time at which the first reply was created

unread_count
number

The number of unread messages

last_non_activity_message
object
last_activity_at
number

The last activity at of the conversation

priority
string

The priority of the conversation

waiting_since
number

The time at which the conversation was waiting

sla_policy_id
number

The ID of the SLA policy

applied_sla
object

The applied SLA

sla_events
object[]
meta
object